FAQs & Guide on How To Book & Sign up for In-Person Classes at Peloton Studios in New York or London (PSNY & PSL)

After a more than two year hiatus, the Peloton studios are once again open to the public. Following the soft reopening phase that began in June, Peloton Studios New York (PSNY) and Peloton Studios London (PSL) officially celebrated their grand reopening on August 19, 2022. When Peloton first shared the news, they also relaunched the studio booking site, which had been dormant since the initial studio closure. If you have questions about how to book an in-person class, you’re not alone! This article provides an in-depth overview of how to book and take an in-person class at PSNY and PSL. First, we’ll cover a lot of frequently asked questions about how to book classes; then we’ll take you through a step-by-step tutorial of the actual booking process.

FAQS on Booking In-Person Peloton Classes in New York & London

Where & how do I actually book a spot to take a class at Peloton Studios New York (PSNY) or Peloton Studios London (PSL)?

There is a special website to book in-person classes, which you can find at studio.onepeloton.com. There you will find the list of classes. See the bottom of this article for an in-depth walkthrough, guide, and screenshots of the booking process and what to expect.

How much does it cost to take an in-person class at the Peloton Studios in New York or London?

Classes at PSNY cost $35 and classes at PSL cost £25. You technically buy a credit, which you will then use to reserve your spot in the class. You can buy credits at https://studio.onepeloton.com/shop. One interesting note is that you can essentially gift class credits to friends and family by purchasing the credits and then transferring them to another member. Similarly, if you purchased credits that you will no longer be able to use, you can transfer them to another member. You can visit your account page to view your credits and any classes you have scheduled, or previously taken at the studio.

Do all classes cost the same? For example, does a 75 minute class cost the same as a 20 minute class?

Yes, each class is the same cost no matter the class length or modality.

Which days of the week can I take an in-person class at PSNY & PSL?

The Peloton Studios are currently open to members on Fridays through Sundays. Mondays through Thursdays are reserved for coach-to-camera instruction.

How far in advance can I book a class at PSNY & PSL?

Peloton is currently releasing classes for bookings 6 weeks in advance at both Peloton Studios New York & London.

When does Peloton release new classes for in-person booking at the New York & London Studios?

Peloton is releasing new in-person classes for booking on Mondays around 12:00pm ET (this is of course subject to change, but has been stated as the policy). Each Monday, they’ll release the next weekend’s worth of classes – which will be six weeks away. Thus, the schedule will be released on a rolling six week basis.

Members who visited Peloton’s original 23rd Street Studio will recall that the schedule was released two weeks out, and you could book exactly one week in advance. However, now that Peloton is wanting their studios to be a destination experience, they are opening up the schedule much further in advance so that members can make travel arrangements.

Why are all the classes always sold out?

With the studio only recently having reopened, demand is high to take in-person classes. This means that classes are selling out within minutes or hours of them becoming available (which again, is typically around 12:00pm ET on Mondays). We expect over the coming months it to become easier to book a spot once more people have had a chance to visit the studios.

Do I pick a specific bike or Tread when booking? Is there a map of the Peloton studios in New York or London?

No, you cannot pick your own Bike/Tread/mat location when booking. The assignment is random – your confirmation email may note a spot auto-assigning to you, but this does not really matter. When at the studio, it is essentially first-come first-served as you enter the room. However, Peloton may move you at their discretion (potentially based on height or other factors). This applies in particular to the yoga and strength studios, which are smaller and present more of an opportunity for taller people potentially blocking the cameras.

At the original 23rd Street Studio, one of the steps was using a map to select a specific Bike or Tread. Peloton has done away with this since their reopening.

How many spaces are available for booking?

Although there isn’t a published map of the Peloton Studios cycling studio (or other studios), there are still limits for each class. The capacities for Peloton Studios New York (PSNY) are below:

  • Cycling studio: 38 Bikes
  • Tread studio: 16 Treads
  • Strength studio: 8 mats
  • Yoga studio: 7 mats

The capacities for Peloton Studios London (PSL) are below:

  • Cycling studio: 22 Bikes
  • Tread studio: 14 Treads

(At time of publishing PSL does not have yoga classes, and strength classes are recorded without members).

Is there a way to tell the specific type of class you’re signing up for (i.e. HIIT & Hills, Intervals, Power Zone, etc.)?

No. You’ll know the modality, length, and instructor – but no other additional information will be available upon booking. You will be able to check the upcoming schedule approximately two weeks in advance to learn additional information.

What happens if I have to cancel my in-person Peloton class?

If you cancel more than 12 hours in advance, your credit will be returned to your account (but you will not receive a refund). That credit must be used in 60 days.

Is there a limit to how many classes I can book in one day/weekend?

We have heard that in mid-August Peloton implemented a limit of two classes (per person, per day) in order to allow more members the opportunity to check out the new studios. So for example, if you’re visiting NYC for the weekend you can take a maximum of six classes throughout the weekend: two on Friday, two on Saturday, and two on Sunday. We imagine this limit might be reexamined in the future.

Can I take back to back classes at the Peloton Studio?

In theory, yes. However, it is important to note that the doors to the class open 30 minutes prior to the class start time, and “close” 15 minutes prior to the start time. So if you aren’t there 15 minutes before, Peloton might give your spot to someone on the waitlist. You should avoid booking back-to-back classes too close together, as you want to allow time following the class to get your picture taken with the instructor.

Can I book more than one spot in a class for myself & my friends?

According to the FAQ page members may book up to five spots in a class. You can do this by booking once, then going back and booking the same class again as many times as the number of spots you’re looking to book. However, we’ve received reports that Peloton plans to change this and only allow one spot in a class per member – so this means that if you want to go with friends they would need to book their own spot. We’ll keep an eye on this.

How do I book spots for my group or for a mini home rider invasion at Peloton Studio New York or London?

For group bookings – perhaps such as an unofficial home-rider invasion from a particular leaderboard tag – you can reach out to StudiosEventsNY@onepeloton.com (PSNY) or StudiosEventsLD@onepeloton.com (PSL). You can expect to hear back from Peloton within 1-2 business days regarding pricing and availability. You can also contact the concierge for visitor information at StudiosConciergeNY@onepeloton.com (PSNY) or StudiosConciergeLD@onepeloton.com (PSL).

Can I take an in-person class at Peloton studios if I’m not a Peloton member?

Sort of. To actually book a class, you do need a Peloton account, which you can sign up for for free as part of the booking process. However, you don’t need to be an active member to do so.

Can app-only or digital members take a class at the Peloton studios? Or is it only available to All-Access members?

Bookings at the studio are open to all members regardless of whether they are All-Access (those who own a Peloton device such as the Bike or Tread) or App-only. Note that you do still need a Peloton account, which you can sign up for for free as a part of the booking process. The cost of an in-person class is the same regardless of your membership type as well.

Am I able to buy a 5-class pack, 10-class, or 20-class pack for in-person Peloton Classes like I used to be able to?

At the 23rd Street studio members could buy packs of class credits at a slight discount. As of right now, they are not allowing you to do this at Peloton Studios New York (PSNY) and Peloton Studios London (PSL).

How do I book in-person spots for Peloton Studios London (PSL)? I only see NYC classes on the booking site.

You should see a “find a class” button in the top right corner of the studio booking site – clicking this will allow you to toggle between the NYC and London studios. There is also a “location” field in the left-hand side bar of the page that allows you to select either NYC or London.

What happened to the old unlimited studio membership for unlimited rides at Peloton Studios in New York?

The 23rd Street studio offered a monthly pass (that cost approximately $400) for unlimited studio rides. Since Peloton wants a visit to Peloton Studios New York (PSNY) or Peloton Studios London (PSL) to be a member experience with the opportunity to meet instructors and other members, they aren’t treating the studios like a local gym – so they are currently no longer offering an unlimited pass option for locals.

Do I need to buy my credits ahead of time?

If you don’t have a credit, the booking process will let you buy one credit as you check out. Just keep in mind to have your credit card handy, as you can’t save your credit card info to your profile; you have to enter it as you buy that credit. Note that credits are only good for 60 days, so if you’re not exactly sure when you’ll visit, it is probably safer to wait until you’re ready to book before purchasing the credit.

There isn’t a button to book next to the class I want. Am I totally out of luck?

Peloton will periodically add the “Waitlist” button next to classes that had been previously full, and even more rarely, but the “Book” button back so you can directly book and skip the waitlist. This might occur if there were cancellations, or they had been holding spots for something and no longer need them. There is no set time or date these get released back – you just have to get lucky and check the studio website at the right time to see that.

What does booking a “Waitlist” spot mean for in-person Peloton Studio classes?

A waitlist spot means that you don’t have a guaranteed spot in the class, but there is a chance Peloton will email you if someone cancels. There is no guarantee you will get into the class.

What happens to my money/credit if I don’t get off of the waitlist?

If you’re not moved from the waitlist into the class you will not receive your money back, but your credit will be returned to you. You can then book another class before your credit expires in 60 days.

How far in advance will I find out if I actually get into the class if I add my name to the waitlist?

There is no solid answer – it simply depends on when people who were able to book a spot in the class cancel. It could be a few days or weeks in advance of the class; it could be the morning of; or it could be 15 minutes before the class begins (in the instance of a no-show, for example).

If I’m on the waitlist, should I go to the studio that day?

This entirely depends on your personal situation and whether you’re willing to gamble on a potentially “wasted” trip if you go to the studios but ultimately don’t get off the waitlist. If you’re local or already in town and don’t have anything else to do, it is potentially worth a shot. However, we would not advise planning an entire trip around a visit if you’re only on the waitlist, because there is no guarantee you’ll get into the class.

In-Depth Guide: How To Book an in-Person Peloton Class for New York or London classes at the Peloton Studios

If you’re interested in taking a class in-person at the Peloton studios, head to https://studio.onepeloton.com/. You’ll be brought to a welcome screen where you have two options: you can click the “book your spot” button to jump straight to the schedule, or you can hit the down carrot button at the bottom of the screen to learn more about the studio space and explore instructors.

Peloton Studios booking site welcome screen.
Peloton Studios booking site welcome screen.

Upon clicking the “book your spot” button, you will be brought to the main schedule page. The first thing to look for is whether you’re viewing the New York studio or the London studio, as you can only view the schedule for one at a time.

Peloton Studios booking site with location options highlighted.
Peloton Studios booking site with location options highlighted.

Below the location box there is a list of fitness disciplines that you can filter by: cardio, cycling, running, running, strength, walking, and yoga. You can select certain boxes so that you only view classes of that modality. For example, if you’re dead-set on taking a cycling class at Peloton studios, you should select the “cycling” box so that you only see upcoming rides.

You can also filter by instructors. Note that there is only basic information listed for each of the classes: the modality, length of the class, and the instructor. If the date is within the next two weeks you can head to the Peloton class schedule to get additional information, such as whether the class is music-focused vs. fitness-focused, or centers around a particular theme. Peloton has been adding more details to the studio booking site once the class is within two weeks; but the classes have been completely booked by the time those updates are made.

Cycling filter applied on Peloton Studios booking site.
Cycling filter applied on Peloton Studios booking site.

When viewing the list of upcoming classes you will be able to see on the right-hand side whether the class is available to book, waitlisted, or full. Completely full classes will not have a clickable button. You can only sign up for a class if you see a “book” button, or if there is a waitlist option available.

Schedule showing available classes, waitlisted classes, and full classes.
Schedule showing available classes, waitlisted classes, and full classes.

After clicking the “book” button for the class you’d like to take, you’ll be brought to a screen that contains only that class information: the modality, date, time, instructor, and duration. There is also a disclaimer provided by Peloton: “As we’re a LIVE production studio, spots are assigned by us. You may be placed on spot and then be asked to move for production purposes.”

Information and disclaimer before booking a class.
Information and disclaimer before booking a class.

This is a major change from how Peloton previously operated their studio booking, as members used to be able to select their specific spot each class. It appears that moving forward Peloton will assign that spot for you.

When the studio booking site first relaunched members booking a cycling class were asked to input their shoe size or indicate if they were bringing their own, but that section has since been removed from the site.

If you don’t have any credits, you will need to purchase those in order to book the class. Classes at PSNY cost $35 and classes at PSL cost £25. You can buy them as a step of the booking process, or buy them ahead of time. Note if you buy a credit ahead of time, they are only good for 60 days, so be sure you will be able to find a class at the time you can visit before doing so.

Credit purchasing page for PSNY.
Credit purchasing page for PSNY.

Upon booking the class you’ll be brought to a confirmation screen that says: “You’re booked!” From there you can return to the schedule, view your classes, and review the studio rules. You’ll also receive any email containing the booking confirmation.

Booking confirmation page.
Booking confirmation page.

If you need to cancel the class you’ve booked, you can do so by navigating to the my classes page and clicking the “cancel” button next to that particular class. You may also reach out by phone, email, or chat. You must cancel at least 12 hours before the class starts in order for your class credit to be returned to your account. Otherwise it will be considered a “late cancellation” and you will lose the credit.

Option to cancel class following booking.
Option to cancel class following booking.

If you’re on the waitlist for a class but can no longer attend, you should also remove yourself from the waitlist at least 12 hours ahead of the class start time.

You can visit your account page to view your credits and any classes you have scheduled, or previously taken at the studio.

Account page showing upcoming bookings.
Account page showing upcoming bookings.

Visiting the Peloton Studios in New York or London – What to bring, wear, and know

The day has finally arrived and you’re ready to head to the studio! You’ll want to make sure you’re completely prepared for the experience. In the coming days we’ll have a separate guide covering everything to know for the actual visit.

For additional information & questions not covered about booking Peloton classes, in either New York or London, you can always visit the Peloton Studios FAQ site.

FAQs and Guide on how to book in-person Peloton classes in New York or London.
FAQs and Guide on how to book in-person Peloton classes in New York or London.

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