According to Mitterbauer, a great boss puts the team and the goals of the company before themselves. “Whereas earlier, a good boss would tell their employees what to do, today, they should empower their employees to do the job themselves. A good boss also realizes she/he is often not the smartest person in the room, and knows how to bring out the very best in her/his employees.”
The career coach explained that some people naturally have the skills mentioned above, and they will therefore be naturally good leaders without much specific leadership training. “But most people would benefit from training, ideally including on-the-job training,” she added.